Support for asylum seekers and refugees
Our Commitment
- Mayor’s statement on Ukraine situation
- Mayor’s statement on Afghan situation
- We welcome refugees and asylum seekers settling in Newham
Welcome Newham Helpline
For anyone in Newham who is an asylum seeker or refugee, family, friends or host.
Can provide: free advice, support and answer questions on how to get help for health, money, food, jobs and housing.
Cannot help with: individual cases, case work or immigration status or advice.
Email: Welcome.Newham@newham.gov.uk
Call our helpline on 020 3373 3222
Many languages spoken
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Please note our Christmas closedown dates: Welcome Newham will close at 2pm Tuesday 24th December 2024 and reopen at 10am Friday 3rd January 2025. There will be NO One Stop Shop at Stratford Library on Thursdays 26th December 2024 and Thursday 2nd January 2025. We would like to wish all our service users a restful Christmas and peaceful new year. |
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Main types of status
- Refugee status
Refugee status is awarded to someone the Home Office recognises as a refugee, as described in the Refugee Convention. A person given refugee status is normally granted leave to remain in the UK for 5 years, and at the end of that period can apply for Indefinite Leave to Remain.
- Indefinite leave to remain
A form of immigration status given by the Home Office. Indefinite leave to remain is also called ‘permanent residence’ or ‘settled status’ as it gives permission to stay in the UK on a permanent basis.
- Discretionary leave
A form of immigration status granted to a person who the Home Office has decided does not qualify for refugee status or humanitarian protection, but where there are other strong reasons why the person needs to stay in the UK temporarily.
Join our information group
If you or your family have been affected by the crisis in Ukraine and would like to receive regular information updates about accessing support in Newham, please email WelcomeNewhamChampions@newham.gov.uk.
