Contact the Homeless Prevention and Advice Service
To access the Homeless Prevention and Advice Service (HPAS) you will need to complete an application form and submit your documents online.
If you have already completed an application and have not had a response yet please do not make a new application. It can take up to 10 working days for us to contact you.
If 10 working days have passed, or you are homeless already and need urgent assistance, please contact us by email.
Email address: hpas@newham.gov.uk.
Please remember to include the following in any email you send to us so that we can direct your request to the correct team:
- your application number or bidding number (if known),
- the full name of the main applicant,
- the main applicant’s date of birth,
- what assistance you need and why.
If you are not able to use email, do not have a computer or have another barrier which prevents you from using this service, contact the Customer Contact Centre who will be able to pass a message onto HPAS.
Telephone: 020 8430 2000
