Frequently Asked Questions
Who should install the NHS Test and Trace app?
The app is available to everyone over 16 years old to download and use on their phones.
If you have more than one phone, install the app on the one you use most often and carry this with you at all times.
If you're under 16, you cannot download and use the app. The age limit is aligned to wider NHS services which generally consider those aged 16 and above to have sufficient maturity and capacity to make decisions relating to health care. .
Can my child use the NHS COVID-19 app?
If your child is aged 16 or over, they can download and use the app.
Although those aged 16 and over can use the app in education settings, the main benefit is outside that, when they are socialising, using public transport, or in a public space.
If a 16 or 17 year old receives an alert through the app, they should notify a trusted adult. When they are in an education setting, this trusted adult should be a member of staff who will then follow official guidelines.
Read more about using the app in schools and other education settings.
Can I use the NHS Test and Trace app in other countries?
The UK is continuing to work with other app development teams across the world to create an app that can be used even while travelling in other countries. Find out more here.
