Terms and conditions for bulky waste collection
- By making a booking for a bulky waste collection, residents, Landlords and Managing Agents are giving authorisation to Newham Council (LBN) to collect corresponding items from their property.
- A charge of £25 applies for each booked bulky waste collection by residents. This charge is payable online by credit or debit card.
- Landlords or Managing Agents: A Charge of £25 applies for each booked bulky waste collection for Landlords or Managing Agents with a further £10 charge per item booked for collection. This charge is payable online by credit or debit card.
- The charge is non-refundable and the request for collection cannot be amended.
- Bulky waste items must be presented within the boundary of the property in an external location within 10m of an accessible carriageway.
- Bulky waste within estate/flat properties will need to be placed in the bin room or bin area clearly marked with an ENQ number (if no enq number is present then classed as a fly-tip).
- Bulky waste items should be presented for collection as soon as a collection has been booked, but not before.
- Any access points and entry requirements must be highlighted in your booking form.
- Ensure items that are listed to be wrapped/tied/special conditions for collection are adhered to.
- Any dismantled items to be tied together and presented neatly.
- If items are not presented in time for the booked collection, a new collection booking will need to be made and an additional charge of £25 will be made by residents.
- Landlords and Managing Agents: £25 will be made by Landlords and Managing Agents with a £10 charge per item to be collected If items are not presented in time for the booked collection.
- If items are removed from the property by the resident, Landlord, Managing Agent or a third party prior to LBN undertaking the collection, there will be no refund of the charge provided.
- A bulky waste collection can consist of up to six items. There is no reduction in the charge for booking fewer than six items for a collection.
- Additional waste items cannot be added to a bulky waste collection after it has been booked. Residents, Landlords or Managing Agents needing to have more items collected must book and pay for an additional collection.
- You may not have more than one bulky waste collection outstanding at any time.
- LBN aims to make all booked collections within five working days.
- In circumstances outside of Newham’s control the bulky waste service may be suspended or collections may take more than five working days.
- Bookings for bulky waste collections will only be taken online relating to household waste generated in and presented at the address booked.
- Residents, Landlords and Managing Agents must ensure that items booked for a bulky waste collection are kept separate from any other items on their property. LBN accepts no responsibility for the removal of non-waste items placed on or amongst bulky waste items awaiting a booked collection.
- Missed bulky waste collection to be reported within 5 working days
