Paying your service charge
You must quote your payment reference number when making payments. You can pay your service charge in the following ways:
Direct debit and standing order
This is our preferred and suggested method. Once set up, your payments will be collected automatically. It avoids queuing, and unnecessary paperwork.
You can download and complete a standing order form and take it to your bank.
Pay online
You can check your balance and make payments to your rent account online.
Pay by phone
You can pay over the phone using a debit or credit card by telephoning our Customer Service Centre on 020 8430 2000. Follow the automated instructions selecting leaseholder services from the list of options. You will need to have your service charge reference number to hand.
If you’re unable to pay
The standard Newham lease states that the service charges invoice, whether estimated or actual must be paid in full on receipt. However, we know that for many leaseholders this is unrealistic. To help with payment, all resident leaseholders have the facility to pay their estimated service charge invoice over ten equal monthly instalments from April to January, and to pay the actual service charge invoice in five equal monthly instalments from November to March.
Please note that if you do not maintain these instalment plans, the agreement will be cancelled and we will expect you to make the payment in full.
You may be eligible for benefits to help with paying your service charge and other bills.
