Housing Hubs

Please note our Homelessness Prevention and Advice Service (HPAS) operate a limited appointment-only service from the Housing Hubs. Please see the HPAS webpage for more information.

Newham currently operate two housing hubs, located in Stratford and Canning town. Details can be found at the bottom of this page.

Our Housing Hubs are open to Council Tenants and Leaseholders, as well as residents who have pre-arranged appointments to see our Housing Needs and Supply Teams (Lettings, Temporary Accommodation and Private Sector Housing).

These hubs offer a one-stop-shop so residents can discuss queries with staff face to face and try to resolve any issues they are experiencing in person. Services present at our hubs include Housing Liaison, Lettings, Income Collection/Rents, Repairs and Maintenance, Temporary Accommodation, Neighbourhood Response, Resident Involvement and Private Sector Housing.

Although our Housing Needs and Supply Teams (Lettings, Temporary Accommodation and Private Sector Housing) operate on an appointment only basis, you do not require an appointment to meet with other services. However an appointment will be booked if staff are unavailable when you arrive, and you have the option to book an appointment if you would like to guarantee a specific date/time.

To book an appointment, please use one of the following options:

• By emailing our hub inbox below with your name, address, enquiry, and availability - a member of the team will reply with an appointment date and time
• By contacting an officer of the relevant service area and requesting an appointment (e.g. via email or over the phone)
• Council tenants and leaseholders can visit the hub and speak with the receptionist to book an appointment

Details of each of our Housing Hubs can be found below. We have plans to open more Housing Hubs across the borough and as they open details will appear below.

Stratford Housing Hub

Address: 22 Broadway, Stratford, London, E15 4QS
Opening hours: Monday to Friday, 9.30am-4.30pm (please note that this hub will be closed between 12.30pm and 1.30pm each day)
Email: stratfordhousinghub@newham.gov.uk

Canning Town Housing Hub

Address: Ferrier Point, Canning Town, London, E16 1QW
Opening hours: Monday to Friday 9:30am – 4:30pm (please note that this hub will be closed between 12.30pm and 1.30pm each day). Walk in services available, appointments can be made by email
Email: canningtownhub@newham.gov.uk