Adult social care complaints
Adult social care complaints
We aim to provide the best possible service. However, we accept that things can go wrong. If you are not happy with the standard of service we have provided, please let us know so that we can learn, improve and put right.
If you need help with the process, please contact us and let us know. We will arrange for an advocate to support you.
To make a complaint about other council services, please use the non-Adult Social Care complaints form.
How we deal with Adult Social Care complaints
On receipt of your complaint, we will:
- Enter the complaint into our system
- Send you a letter of acknowledgement, which will include an estimate for the time it will take to investigate your complaint
- Discuss with you how you want your complaint to be resolved
- Advise you on the options available, for example writing to you with our findings or arranging a meeting with you
Time frame
The Adult Social Care complaints procedure allows up to six months for a resolution to be reached.
The outcome
Complaints are usually resolved within the estimated complaints investigation period. In practice most complaints are resolved much sooner and we will always try to resolve your complaint as soon as possible.
If the outcome of the complaint investigation is not satisfactory you can refer your complaint to the Local Government Ombudsman.
