Our responsibility for different types of claim
Claims for highway (carriageway and footway) accidents
We maintain public highways, except trunk roads. Transport for London maintains trunk roads. To log a claim, download the Highway incident form (Word) and send it to us by post or email.
You will need to give full details of the incident and documents or photographs as evidence of any loss. We investigate and assess all claims sent to us.
Claims for accidents anywhere else
If you believe the council is at fault for an injury or damage to property on council premises or anywhere else, you may submit a claim for compensation. To log a claim, download the Insurance Incident Report Form (Word) and send it to us by post or email.
You will need to give full details of the incident and documents or photographs as evidence of any loss. We investigate and assess all claims sent to us.
Transport claims
We run vehicles for a number of services, including cleansing, waste and passenger transport. If one of our vehicles is involved in an incident, which causes loss or damage to your property, please contact our Fleet Management Team, based at Folkestone Road Depot on 020 8430 2000.
You can also write to us using the contact details provided.
