1. Parking Penalty Text Scam
Scammers are sending fake SMS messages about unpaid Penalty Charge Notices (PCNs) to steal money.
✅ Important Information:
- We never contact customers via SMS for unpaid PCNs unless the debt has been passed to an enforcement agent.
- Legitimate enforcement agents will identify themselves and provide a contact phone number.
- We will never include a payment link in any SMS message.
2. Car Park Machine QR Code Scam
Fraudsters are placing bogus QR codes on parking machines to trick customers into making payments.
✅ Important Information:
- We do not use QR codes for paid parking in any of our car parks or on-street bays.
- Always download parking apps directly from official app stores, not via QR codes.
- Watch the PaybyPhone video for guidance on safely downloading and using the app.
3. Fake Parking Officers
Scammers are impersonating enforcement or parking officers.
✅ Important Information:
- They may claim your parking payment failed and ask for money or your card PIN.
- Our officers will never ask for payment or collect money directly from you.
